A partnership with Sterling Backcheck helps a global insurance provider overcome the challenges involved in screening references.

Screening candidates and conducting referencing in-house was challenging for Hiscox HR administrators from both a time and resource perspective. They spent a significant amount of time chasing references and maintaining relationships with the Disclosure and Barring Service (DBS). It was particularly difficult to retrieve academic references around university holidays. Hiscox asked candidates to bring in their qualifying certificates to make up for this gap, but some candidates were unable to retrieve the documents, which caused delays. It became clear that there must be a more efficient long-term solution for the company to conduct employment references.


After considering many screening vendors, Hiscox chose Sterling Backcheck to conduct referencing and take over relationships with the DBS on its behalf. Now, after selecting a final candidate for a position, an Hiscox HR administrator logs in to Sterling Backcheck’s easy-to-use portal to update the candidate profile and upload the candidate’s CV.

Sterling Backcheck takes it from there, contacting the candidates to complete the details and retrieving their references. The final report is emailed to Hiscox to help them make a hiring decision. The HR administrator can sign in at any time to check the status of a screening.

By gaining academic references directly from the source, Sterling Backcheck improved screening consistencies and eliminated candidate involvement.

Key Highlights
  • Screening turnaround times greatly improved over in-house screenings.
  • As a result, quality candidates were hired into the company at a faster rate.
  • HR administrators at Hiscox can now devote more time to inducting new employees into the company and maintaining solid relationships with current employees.
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