Criminal Record Re-check

Take an extra step to uncover more about “Not Clear” results.


You’ve run the check, received the results, and some of them have not cleared. Rather than just say no to the candidate, you have an opportunity to obtain more information about a “Not Clear” results.

We know that not everything is black and white, which is why Sterling Backcheck’s police partners provide 3 types of Criminal Record Check results: “Clear,” “Not Clear,” and “Not Clear – Accurate Disclosure.”

If you receive a “Not Clear – Incomplete” result on an applicant, you can either choose to order a Re-check with Sterling Backcheck’s proprietary consent technology or send your candidate to the police station for fingerprints.

How does Sterling Backcheck’s Criminal Record Re-check work?

  • Step 1: Once you’ve informed the candidate that you would like them to consent to a second criminal record re-check based on a new, complete disclosure of their criminal record, invite the candidate from the paperless consent ordering technology.
  • Step 2: The candidate logs-in and provides complete details about their criminal history securely and discreetly online.
  • Step 3: Sterling Backcheck will forward the revised consent and disclosure forms to our police partners to conduct a second query on the candidate. A result of “Not Clear – Accurate Disclosure” will be returned if the declaration is now accurate. You will now be able to review the complete disclosure and make an informed hiring decision.

If the candidate has not provided an accurate or complete disclosure of their criminal history then the check will once again be returned “Not Clear,” and you can either Re-check again or send the candidate for fingerprints.

Declaration: Not Clear – Not Accurate

Not clear - not accurate Accurate Declaration:
Not Clear – Not Accurate Zero-In for accuracy

Secure Disclosure & Consent

Consent to Disclose Securely and Privately the applicant can declare their record online via

Declaration: Not Clear – Accurate

Consent to Disclose Applicant Declaration:
Not Clear – Confirmed as Accurate = Full Disclosure for our Client

How long does it take?
Upon receiving the candidate’s updated information, Re-check results are usually delivered within four hours or less.


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