January 11th, 2022 | Jim Hickey, Managing Director, Sterling Backcheck Canada

Sterling Backcheck 2021 Year-End Review and 2022 Announcements

As I welcome the new year and reflect on 2021, I can’t help but think about resilience. Clients, employees, family, and friends all demonstrated resilience as we continue to navigate life during Covid-19. The world has changed and continues to evolve. To me, adapting to this change is not only desirable but necessary both personally and professionally.

In my role as a Managing Director for Sterling Backcheck in Canada, I speak to our clients on a weekly basis and have heard how they adapted to many challenges they were facing.  For the most part, all of our clients were in unchartered territories navigating work in fully remote environments, or figuring out how to open safely and incorporate practices like tracking and collecting Covid-19 vaccine credentials into their operating procedures.

2021 Review

Despite many challenges we have faced, I’m honored by the progress that we’ve accomplished.


Sterling Backcheck joined the Digital Identity Authentication Council of Canada (DIACC) that is building a future for digital identity. Through this partnership, we are working with the DIACC to put identity first by participating in the development of the Pan Canadian Trust Framework, where government, business, and philanthropic leaders are coming together to collaborate and deliver resources that help solve and secure identity.

Covid-19 Vaccine Collection

Another accomplishment that I’d like to highlight is an offering that we were able to provide to our clients to collect Covid-19 Vaccine information. Several of our clients in Canada reached out to us asking if we could help, so our team got to work. Within weeks, we were able to put together a solution to help organizations bring employees back to the office safely and efficiently.

Client Support

In 2021, we also continued to focus on the changing landscape of compliance and privacy laws.  Sterling Backcheck has dedicated experts who work closely with the RCMP as well as PBSA to make sure that we are always able to provide the latest information on laws and regulation.  Our compliance hub is a good one-stop-shop for all the latest updates. Stay tuned, our team will be making an  announcement regarding some changes around the Vulnerable Sector Search.

Sterling Going Public

I would be remiss if I didn’t highlight one of the proudest moments for me as a Sterling employee, and that is Sterling going public. This transition to being a public company allows us to make even more investments into our product offerings and provides opportunities for further expansion.

2022 Announcement

Looking forward at 2022, I’m excited about what’s to come. We are focusing heavily on technology innovation and will be introducing a unified, simplified experience to help our clients accelerate their hiring process. The world is changing, and we must continue to change with it. That’s why Sterling Backcheck is investing heavily in technology to help you manage daily screening tasks effortlessly and efficiently.

While the specific details of the simplified experience will be revealed shortly, I can share that it will focus on:

  • Ease of Accessibility with a modern, mobile-responsive, and intuitive design that is easily accessible to all candidates and clients, across any device.
  • Agility for Evolving Needs offering modern experiences, expanded breadth of services, and automated tools and processes enabling agility in today’s changing landscape.
  • Accelerating the Journey with the Client Hub, designed to help you manage daily screening tasks with ease, via an intuitive order dashboard, and front and centre real-time order status and results.

The future of hiring and screening is driven by innovation. We’re proud of the work that we do around privacy, security, and compliance. This is our heritage that provides a foundation of trust and safety needed to create and protect work environment for your most essential resources, your people. By incorporating technology innovation, we’re elevating experiences to make your life easier.

Being part of a global company allows us to leverage the experience of the USA, EMEA, and APAC, who are currently taking part of this simplification process. This will be an exciting year that will be a game changer in background screening and Sterling Backcheck is committed to leading the industry in these efforts. Until then, please do not hesitate to reach out with any questions, or to discuss the future of your screening programs.

Here’s to a great 2022 and happy new year!

This publication is for informational purposes only and nothing contained in it should be construed as legal advice. We expressly disclaim any warranty or responsibility for damages arising out this information. We encourage you to consult with legal counsel regarding your specific needs. We do not undertake any duty to update previously posted materials.